Shipping Policy

Thank you for shopping with Roam Haven AU

We aim to process and ship all orders as quickly as possible.

Processing Time

• Orders are processed within 1–2 business days.
• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Within Australia

• Standard shipping is available Australia-wide.
• Estimated delivery time is 3-12 business days, depending on your location.
• Tracking information will be provided once your order has been shipped.

Shipping Delays

While we work hard to ensure your order arrives on time, delivery estimates are provided by shipping carriers and cannot be guaranteed. Delays caused by weather, carrier issues, customs, or other unforeseen circumstances are outside of our control.

Incorrect Shipping Address

Please ensure your shipping address is correct before completing your order.

If an incorrect address is provided and your order has already been dispatched, we may be unable to make changes. Any additional shipping costs required to resend the order will be the responsibility of the customer.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible. We'll work with the shipping carrier to investigate the issue and do our best to resolve it promptly.

Contact

If you have any questions about shipping, please contact us at:

Email: roamhavenau@gmail.com